TYPE:ServiceMODEL:PassatYEAR:2018
Speedy and Mike was great
Average Score (249 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Golf AlltrackYEAR:2019
Lack of communication and consideration for customer
TYPE:ServiceMODEL:AtlasYEAR:2025
Frank was so awesome! He communicated with me and provided excellent customer service. Although I purchased my new Atlas from the Suburban Novi dealership, I knew that I would likely get much better service at the Fox Automotive dealership in Rochester. I have always gotten excellent service at this location.
TYPE:ServiceMODEL:JettaYEAR:2019
I am an returning Volkswagen owner. Rolf is very knowledgeable and kind.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
The diagnosis was done incorrect, so wrong parts ordered. The side mirror switch was faulted, but it was diagnosed that the side mirrors where bad during my last visit, so the mirrors where ordered instead of switch. This requires me to come back again to get the switch replaced.
TYPE:ServiceMODEL:TiguanYEAR:2023
Easy to schedule. Scheduled for the day I wanted.
TYPE:ServiceMODEL:ID.4YEAR:2023
Fox VW handled my flat tire without having an appointment at the same day
TYPE:SalesMODEL:JettaYEAR:2025
TYPE:ServiceMODEL:AtlasYEAR:2022
Had a great experience with Elizabeth, while getting the car. The team also helped me out with a tire fixing recently.
TYPE:ServiceMODEL:JettaYEAR:2021
I wanted to express my concern regarding my recent visit. I waited for three hours without receiving any kind of update on my vehicle. Eventually, I approached the service desk myself and was then told that the information had been sent to Volkswagen, and that it would take 5–7 days to hear back since nothing could be done onsite. Had I not asked, I would have continued waiting with no communication, which is very disappointing. On top of that, my vehicle is still not fixed. Please let me know what the next steps are and when I can realistically expect this issue to be resolved.