Average Score (265 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

265 Ratings

4.8 Average

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  • Brian P.09-25-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Clear service drop off area, courteous service tech, nice clean lounge, and work was performed within the estimated timeframe.

  • Manuel C.09-24-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

  • Myrna B.09-24-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Everyone we contacted to make an appointment were courteous and helpful. The service advisor took time to explain what the service consisted of, and told us up front this was a free service a part of the VW warranty!

  • Victor-constantin S.09-23-2025

    TYPE:ServiceMODEL:Golf AlltrackYEAR:2019

  • Victoria S.09-23-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

  • Javier O.09-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Great service. Rep explained in detail what my vehicle needed.

  • Rosalie W.09-22-2025

    TYPE:ServiceMODEL:PassatYEAR:2020

    Everything went well. Everyone was very nice and knew what was happening. I was keep up to date on the progress of the repair.

  • Barbara H.09-22-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Jack in the service area is very helpful. Always receive service with an smile. Thank you.

  • Mirette Wadie-ibrahim A.09-22-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Douglas B.09-21-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

    Service advisor checked me in quickly and discussed additional services. Worked was performed as planned, and the only negative was that the service took a little longer than normal for a routine maintenance visit.