TYPE:SalesMODEL:JettaYEAR:2024
Elizabeth Carr listened to what I wanted and made it happen. She was a very pleasant and a happy person my whole time with her. Plus made me feel like we were old friends.
Average Score (249 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
I am completely safisfied with the experience. I waited for my car at the waiting room and It is quite comfortable and with a very stable conection.
TYPE:SalesMODEL:JettaYEAR:2024
TYPE:ServiceMODEL:JettaYEAR:2021
I was overcharged. I ordered the get 3 tires and 1 free deal online and I added alignment. I was charged for an alignment in addition to the total. Paid for a $199 foxcare and then was charged $149 for an inspection.
TYPE:ServiceMODEL:TiguanYEAR:2024
I bought brand new vehicle. Found it couldn’t connect to VW car net the communication module was not working. It took me over an hour to drop off to service. The bay was empty, 4 service reps in bay and no one even greeted me for 15 min. Then I was given a loaner and service had my car for a full week. There was minimal communication of why or how long it should take. I have had regular maintenance done on other vehicles and always quick but not this time and on a vehicle I had only had for 5 days was in service for 7 days. I was very disappointed with the lack of communication. I even called the service manager and received no response. Very disappointed.
TYPE:SalesMODEL:TiguanYEAR:2024
Overall the experience was quick, and pretty painless
TYPE:ServiceMODEL:TiguanYEAR:2023
Fox VW service advisor John Mertz exceeded my expectations as he wasted no time greeting me, taking my vehicle into accountability, sharing with me all expectations of the interval service I received that day.
TYPE:SalesMODEL:JettaYEAR:2025
Everything it’s great!
TYPE:SalesMODEL:JettaYEAR:2024
Excellent customer service and treated us with grand hospitality