Average Score (249 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

249 Ratings

4.8 Average

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  • Robert V.12-22-2024

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Great customer service rep (I forget his name) he was very efficient and helpful.

  • Shannon G.12-18-2024

    TYPE:SalesMODEL:TaosYEAR:2024

  • Christopher M.12-16-2024

    TYPE:ServiceMODEL:AtlasYEAR:2019

    The gentlemen I dealt with was friendly, communicative and my car was ready quicker than expected. I was very pleased with my experience.

  • Asa S.12-16-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    Service was excellent

  • Jason P.12-13-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

    Honestly, your customer service is top notch! Well done.

  • Erqing C.12-09-2024

    TYPE:ServiceMODEL:TiguanYEAR:2018

    The service consultant did not give any discount for my 1.4k service bill. At least 10% off.

  • Kurt S.12-08-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Michael P.12-08-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

    I waited over an hour and a half for them to tell me nothing was wrong with my tire that has been leaking for weeks. They couldn’t find a leak in a tire? What kind of people is this place hiring and to take that long of a time to not figure it out is hot garbage. I’ll drive further away to never go back to this place because they apparently hire people who have no effing clue of what they are doing.

  • Melissa H.12-07-2024

    TYPE:SalesMODEL:AtlasYEAR:2024

    Elizabeth was AMAZING to work with. I am very intimidated by the overall car experience and she made it anything but this. She was patient, informative, fun, and most importantly gave me no pressure. I have already referred others to her and this dealership. Great job, Elizabeth!

  • Deborah A.12-06-2024

    TYPE:ServiceMODEL:AtlasYEAR:2023

    The service department was very helpful accommodating in getting my oil change done rather quickly. Everybody was very friendly.